Train Schedule and Reservations

1. “The Story of 13000 Feet" is a tour planned and organized by Ainokaze Toyama Railway (hereafter, “the Company"). Guests participating in this tour shall conclude an Agent-Organized Tour Contract with the Company.
2. The brochure, reservation confirmation provided upon reservation and the final travel schedule provided before the departure will specify the contents and conditions of the Agent-Organized Tour Contract.

1. Guests must fill in the application form and submit it together with the application fee. The application fee will be treated as part of or all of the tour price, cancellation fee, and penalty.
2. The Company accepts reservations via the Internet, telephone, or other communication methods. The contract is not in effect as of the reservation. The finalization of the contract occurs after the guest pays the application fee within the designated deadline, and the Company receives the payment. If the guest fails to pay the application fee within the deadline, the Company will cancel the application.
3. The Agent-Organized Tour Contract will be put into effect when the Company agrees that the contract has been finalized and receives the application fee stipulated in section (2) above.
4. The tour contract of reservations made on the Internet will be put into effect when the Company sends the notification of the finalization. If acceptance notices are sent electronically using e-mail, etc., the contract will be put into effect when said notification has reached the guest.

The guest must pay the tour price 14 days or more before the departure date.

If the number of participating guests does not reach the minimum passenger count indicated in the brochure, the Company may cancel the tour. In that case, the guest will be contacted three days or more before the departure date and receive a full refund of the tour price.

1. Transportation fees and charges, meal expenses, welcome drink fees indicated in the itinerary in the brochure, and the relevant consumption and other taxes are included.
2. The above expenses shall not be refunded even if the guest opts to decline the usage of a portion of the services.
3. Transportation fees and expenses not indicated in the itinerary, as well as the guest’s personal expenses, are not included in the tour price.

1. If the guest opts to cancel after the finalization of the travel contract due to personal reasons, they must pay the cancellation fee indicated below per person.
   

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   1	Cancellation 11 days or more before your departure date	no charge
   2	Cancellation 10 to 8 days before your departure date	20%
   3	Cancellation 7 to 2 days before your departure date	30%
   4	Cancellation 1 day before your departure date	40%
   5	Cancellation on your departure date (excluding [6])	50%
   6	Cancellation after departure or no-show	100%

2. The cancellation date shall be the date that the guest requests the cancellation on the Company's business day during business hours.
3. If the guest opts to change the departure date, course, or number of persons participating, the cancellation fee will be applied to the total travel cost.

1. Your personal information will be used for the following purposes: 1. for contacting the guest, 2. for making arrangements or providing services related to transportation and/or food and beverages, 3. for the necessary procedures related to the tour, 4. for undertaking any formalities necessary to obtain insurance to protect against any costs arising out of the Company's responsibilities under the Travel Contract, and 5. providing information on products, services, campaigns, and tours of the Company and companies affiliated with the Company.
2. To achieve items 2. and 3. indicated in the previous section, the Company may provide the guest's name, address, and phone number to the necessary locations.
3. Of the guest's personal information, the company will use the guest’s name, address, phone number, E-mail address, and other contact information to announce campaigns and to improve the Company's services.

The reference date of the travel conditions and the tour price are based on the effective fare and rules effective as of January 1,2023.