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FAQ and Contact Page

FAQ

Inside the train

Q1 Is Wi-Fi available on the train?
Free Wi-Fi is available on the train.
Q2 Do you accept e-money and credit cards?
We accept credit cards (VISA, JCB, MASTER, AMEX, DINERS), e-money (iD, Edy, WAON), and China UnionPay cards.
Q3 Can we bring pets?
Pets are not allowed. Only assistance dogs (guide dogs, service dogs, hearing assistance dogs) are allowed.
Q4 Are strollers allowed?
Strollers are allowed only if they are folded.
Q5 Can we store our luggage somewhere?
There are no lockers for luggage storage.Please look after your own luggage or store them in the coin-operated lockers at Toyama Station.
Q6 Is there a nursing room?
There are no nursing rooms on the train.
Q7 How many seats are wheelchair-accessible?
The train is equipped with barrier-free facilities that follow the ministry ordinance by the government, but we only have one wheelchair-accessible seat.
Q8 Is there somewhere I can smoke?
There is no smoking area in the train.

Food and drinks

Q1 What drinks are available on the train?
We have drinks such as local sake, craft beer, wine, apple juice, and hatomugi (pearl barley) tea.
Q2 Can we bring food and drinks or take the meal home?
Due to health and hygiene hazards, bringing food and drinks, or taking home the meal is strictly forbidden.
Q3 Do you have menus for people with allergies?
The food is prepared with limited cooking facilities and space. Therefore, we are unable to prepare alternative menus for guests with allergies.

Other

Q1 Are children elementary school or younger allowed?
Children elementary school or younger (children, small children, infants) are allowed on the train, but the same travel fee as adults will apply for elementary school children.
Babies (over one-year-old to preschool age) require the same travel fee as adults, but travel fees will not be applied if they do not need a seat.
Infants (younger than one-year-old) do not need a travel fee if they do not need a seat.
Q2 What’s included in the Souvenir Plan?
The souvenirs are famous Toyama confectionery and original merchandise.
Q3 Where can I get a brochure?
Brochures are available at Ainokaze Toyama Railway stations (excluding Takaoka-Yabunami Station, Higashi-Namerikawa Station, Nishi-Nyuzen Station, and Etchu-Miyazaki Station).
You can also download the brochure from our website.
Q4 Do you have a discount for the physically disabled?
We do not have discounts for the physically disabled.
Q5 How do we pay for the travel fee?
Payments shall be made to our designated bank account.
Q6 When will I receive my ticket and final brochure?
After we confirm your payment, they will be sent to you no later than seven days before your departure date.
Q7 What happens in the case of natural disasters or accidents?
If a natural disaster or accident occurs in which “The Story of 13000 Feet” cannot be operated, the tour may be canceled.
Q8 When the tour is canceled, how will I be refunded?
The refund will be made to your designated bank account.
For details, call the number below or use the online form to contact the reservation center of “The Story of 13000 Feet.”

Contact by Phone

TEL 076-444-1337

Business hours:Weekdays 10:00 am to 5:00 pm (unavailable on Sat. Sun. and holidays)

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